Policy Information

Bids and Special Services
Policy For Exchanges
Policy For Returns
Back Orders
Customer Service
How To Shop
Shipping Information
Contact Us
Privacy and Legal Information

BIDS AND SPECIAL SERVICES

To learn more about volume discounts, bids for special services and custom designed items, please e-mail questions using our email form.

POLICY FOR EXCHANGES

Customer satisfaction is our top priority. We are happy to replace or exchange any unused item for size, color or style, within 30 days of your original purchase. Please click here to download our EXCHANGE FORM (pdf), fill it out and ship items back to:

Apronmart.com
1120 WALNUT STREET
PHILADELPHIA, PA 19107
ATTN: EXCHANGE DEPT

When we receive your exchange we will ship out (by UPS ground) your new items in 2-3 business days. If you need your items quicker please call Customer Service at 1-800-367-5245 9AM - 5PM EST.

POLICY FOR RETURNS

Customer satisfaction is our top priority. We will be happy to take any unused item back for any reason within 30 days of your original purchase. Please click here to download our RETURN FORM (pdf), fill it out and ship items back to:

Apronmart.com
1120 WALNUT STREET
PHILADELPHIA, PA 19107
ATTN: RETURNS DEPT

When we receive your return we will credit your original payment method MINUS A 15 % RESTOCKING FEE.
All shipping charges are the responsibility of the returnee and are not refundable!

*** Please note we will not exchange or accept a return of merchandise that has been altered,customized, worn or laundered improperly.
***** please note we can not refund or credit any shipping charge.

BACK ORDERS

We do our very best to ship your entire order at one time, but back orders are sometimes unavoidable. If you order an item that we can't ship immediately, we'll inform you of the earliest possible delivery date. And no, you won't be charged for any back-ordered item until it is shipped with your permission. Our customer service representative is always available to update you on the status of your back-ordered items.

CUSTOMER SERVICE

We're here to help, so don't hesitate to contact us!
To order by phone: 1-800-367-5245 Monday-Friday, 9 A.M.- 5 P.M. EST.
To fax an order: 1-215-440-9299
To e-mail comments or questions : use our email form

HOW TO SHOP

Shopping at apronmart.com is easy. We'll guide you through, step by step, to make your purchase as fast and smooth as possible. If you wish to take advantage of a faster checkout, we encourage you to create an online account with us by clicking "register" and entering your account information. Or shop our site as a "guest shopper," which means you do not have to register an online account with us.

Start by selecting an item you wish to order. Click "add to my cart" to put the item in your shopping cart. Then continue shopping or proceed to checkout. We suggest you view your list of cart items prior to actually processing your order in checkout. If you already have an online account, you may proceed directly to checkout after shopping. If you're a guest shopper, you'll need to fill in your billing information before checkout.

Choose your preferred method of shipment, then enter your credit card number, its expiration date and your name as it appears on the card. We accept Visa, MasterCard, Discover and American Express. Our site is 100% secure with SSL encryption and Verisign payment processing.

The final review/purchase page will display your items, ship-to address, shipping method and the total price of your order. If you need to make any changes, click "change order" to return to the shopping cart. If your order is satisfactory, click "purchase." A confirmation of your submitted order will appear on your screen. We suggest you print the page to keep for your records. We'll also send a confirmation notice to the e-mail address you list in your billing information.

Please contact us if you'd prefer to ask one of our representatives about our products before ordering.
Vox: 1-800-367-5245 Monday-Friday, 9 A.M.- 5 P.M. EST
Fax: 1-215-440-9299

SHIPPING INFORMATION

Apronmart.com offers the fastest and lowest costing shipping methods available using state-of-the-art shipping software. We utilize the UPS Commercial Rate database to figure real-time rate charges for your order. If your address is designated as residential in the database, you may be subject to a minor res idential rate increase that will be added to your order at the time of processing. Each package is insured up to $100. Should a package be valued higher than $100, additional insurance may be necessary.

All orders are shipped F.O.B. destination once credit has been approved for your order. To expedite timely delivery, your items may be sent in multiple shipments from various supply points. Delivery time is measured from point of order fulfillment, not point of order placement, and will depend on which of these shipping options you choose:
1. Next-Day Air (next business day after the ship date)
2. Second-Day Air (within three business days after the ship date)
3. Ground Service (within 3-10 day, and usually 3-7 business days after ship date)

CONTACT US

We're here to help, so don't hesitate to contact us!
To order by phone: 1-800-367-5245 Monday-Friday, 9 A.M.- 5 P.M. EST.
To fax an order: 1-215-440-9299
To e-mail comments or questions : use our email form

PRIVACY AND LEGAL INFORMATION

Privacy statement
We will use your email address only when we are confirming your Internet order or to notify you of changes or updates to your order. Your e-mail address will never be made available to any other company. We never share your e-mail address with anyone outside our company. You will automatically receive notices of new items and special promotions if you checked the appropriate box on the registration page of our website. A simple opt-out process will allow you to stop receiving future mail if you so choose.

Security statement
We know you may be concerned about the safety of information you provide to us with your order and the payment arrangements used in your transaction. We hope the following information will help you understand that our online processing methods are secure:
1. All payment information, including your credit card number, is secured using the latest state-of-the art encryption technology offered by our web server and third party service.
2. All information passed between your web browser and our service is encrypted.
3. Our shopping cart uses Secure Sockets Layer (SSL) to encrypt your personal data. This process ensures that all information is NOT available to any other party.

Legal statement
Your use of any part our site, www.apronmart.com, shall be deemed to be your agreement and acknowledgement that your understand and agree to the terms of this legal statement. Copying, reproducing, distributing or modifying in any way all or part of this site is strictly forbidden.

Disclaimer
Products and services may not be available to you because of the manner or locales in which they are distributed. Prices may vary and are subject to change. All orders are subject to availability. Apronmart.com makes no representations or warranties regarding the accuracy, reliability or completeness of the content of this site. Apronmart.com is not liable for any indirect, special, incidental or consequential damages and the total value of any liability shall be strictly limited to the aggregate dollar amount of the purchased invoiced amount, less shipping, additional charges and special services. We reserve the right to edit or delete any documents, information and any content appearing on our site.